BT voted number one for customer service

BT has claimed the title of ‘Best Customer Care’ at this year’s World Communication Awards in London. The World Communication Awards are now in their ninth year and are widely recognised as the leading global industry event of its kind. The scheme celebrates business excellence within the industry and rewards companies and individuals responsible for the innovations, achievements and outstanding services that are helping to build tomorrow’s industry.

Overall BT had a strong showing at this year’s awards. In addition to winning ‘Best Customer Care’ BT won The Convergence Award for 21CN, and was Highly Commended for ‘Best Global Operator’.

Francois Barrault, chief executive officer, BT Global Services, said “Customer service is BT Global Service’s first priority. Winning the ‘Best Customer Care’ category for the first time is recognition that we are getting it right for the people who matter. This is an excellent achievement given that an extensive list of nine companies were competing for this highly valued title.”

This win completes an incredible transformation for BT, who were shortlisted in 2005, and saw last year’s entry highly commended by the judges.

David Molony, Chairman of the WCA said “The telecoms sector really discovered customer care this year. Which meant that this was the most hotly fought over category in the competition. But as always, the WCA judging team makes its decision on the basis of what customers say about entrants. BT Global Service’s customer testimonials really stood out from the crowd – it has some very happy customers.”

The success at this year’s awards, in addition to the excellent achievements in both 2005 and 2006 which include the titles of “Best New Service”, “Best Global Carrier” and “Most Influential Person in Communications” for Ben Verwaayen, makes BT the WCA’s single most commended operator over the past three years.